Refund policy
Last updated: August 14, 2026
We want you to be happy with what you got. If you're not, start by emailing info@startsmallfarms.com with your order number. Don't ship anything back until we've written you with where to send it.
Physical products
You have 30 days after delivery to request a return. The item needs to be unused, in the same condition you received it, and in its original packaging. Once we approve the return, we'll send the address and instructions. Items mailed back without that go-ahead may not be accepted.
If the return is approved, we'll refund the product price to your original payment method after we receive and inspect it. Original shipping is not refundable unless we made a mistake.
What we can't take back
- Opened personal-care items — bath soaks, foot soaks, simmer pots, and anything used on skin or in a bath. Unopened is fine.
- Custom or personalized orders — including event favors printed with names or dates.
- Digital downloads — once the file has been delivered, we can't take it back. If the file is broken or the wrong one, email us and we'll replace it. If we can't replace it, we'll refund you.
Workshops and private events
If you can't come, email us as soon as you know. We'll transfer your spot to another date or another person if we can. We can't refund after the event has started.
Multi-week programs
Email us at least 14 days before the first class and we'll refund the program fee. After that, write us anyway — we'll figure out what's fair.
Damaged, defective, or wrong item
Inspect the order when it arrives. If something is damaged, defective, or not what you ordered, email us right away with a photo. We'll replace it or refund you. You shouldn't have to eat the shipping on our mistake.
How to start
Email info@startsmallfarms.com. Please don't send a package until we reply.
Start Small Farms
Stranger Studios, LLC
PO Box 4515, Reading PA 19606